SHIPPING & RETURNS

Shipping Policy

 
Shipping options
  • Collection in store

    • Free​

    • Available for next working day

    • MINIMUM ORDER VALUE: £1.00

    • For same day collection please call us on 01620 823388 BEFORE you place your order to inquire, whether we can prepare your order on short notice. It might not be possible every time.

  • Royal Mail Signed For 1st Class​

    • Price depends on the weight of your items. Checkout will offer cheapest option available.​ We do not charge for packaging - only the fee of Royal Mail, which can be checked here: https://www.royalmail.com/sending/uk/signed-for-1st-class

    • Usually 1 - 2 business days

    • No minimum order value

    • Please note we cannot guarantee fast delivery to the Channel Islands and Isle of Man as letters and parcels posted there may be subject to delays due to Customs checks. For clarity: postage fee is the same to these destinations as to any place in the UK.

Handling

We aim to prepare and post your item by the end of business on the next working day after you place your order.

Limitation of liability

Please note that we cannot be responsible for any loss or damage occurring from errors or problems relating to your order and its transport if said loss or damage exceeds in value the amount you paid for your order. Our liability is limited to the total amount you pay for your order and any compensation can be at most equal to the amount you paid for your order.

If there is something you urgently need (e.g. your deadline is soon and you need quickly materials to finish your project) or you really need a specific item from our store (e.g. that ideal present for your relative) and you want to be absolutely sure it will be exactly as you need it to be and that it can be delivered 100% by specific date, please contact us PRIOR to placing an order during office hours (please see bottom of the page). Best idea is to give us a call on 01620 82 33 88 or message us on chat or by email. We will asses your order and try to find best delivery service to suit your needs plus we will make extra sure that item you would like to buy matches your requirements and that we can fulfill your order 100%.

 

Please bear in mind that we might create a special way for you to pay online to process such custom order.

Excluded destinations

We do not post to:

  • P.O. Boxes

  • Outside the United Kingdom

If you place order and request shipping to excluded destination, we will cancel your order and refund you. Processing of such refund in case of requesting postage to excluded destination, might be a subject of 5% fee.

Substitutes / Unavailable Items

 

Please note that our business operates mainly as a high street shop. We do our best to keep records on this website up to date and as accurate as possible. Sadly our shop is too small to make it financially sustainable to have live database sync between our EPOS and website store.

Therefore it might happen that on the day you place your order, someone will buy some or all items you order through our online store.

 

It is highly unlikely, but sadly we are unable to fully rule out such possibility. We implemented a number of internal policies to prevent that from ever happening:

  1. We put for online sales items, which we stock large quantity of OR we limit availability online to be sure we can meet everyone's needs.

  2. We update our online store details daily (except of Sundays).

  3. We immediately start gathering all items bought through our online store to remove them from the shop floor.

 

Moreover whenever incident with unavailable items happens, we will be in touch with you ASAP by email or phone, so please check it some time after you place your order just in case.

We will offer the following to make up for such inconvenience:

  • Whenever possible we will offer you a replacement as good or better than the item you ordered (At the same price to you. You will not have to pay anything more).

  • If possible and if you agree to, we will restock the item from our wholesalers and post it as soon as we receive it (usually deliveries arrive to our shop in 2 to 3 business days).

  • If we cannot restock the missing item or you do not want to wait till we have it back in stock or we cannot substitute missing item or you do not want a substitute, we will refund you for the missing items.

  • You have a right to cancel your order in full and receive full refund (including any postage fee) if you are not keen to receive substitute or wait till we restock.

  • As a little gift to brighten up the day we will offer you a 10% off voucher for your next purchase for all our stock except ink cartridges for printers and printing service to be used online or in our shop.

Return & Exchange Policy

 
Returns

If you change your mind for any reason, we are happy to offer you a full refund, provided that the goods are 

  • UNUSED and in resalable condition. This means:

    • fully packed and unopened

    • with all tags (if applicable)

    • with manual (if applicable)

    • with no signs of being used

  • returned within 14 days of purchase if bought in person OR within 14 days from the date you received your order if it was posted to you

  • returned at customer's expense either by post, courier or in person

    • If you decide to return any items by post or courier you need to protect the goods from ​being damaged in transit. Magpie&Crow Limited will not be liable for any damages done by third party. Magpie&Crow Limited will not be liable in case posted goods gone missing by third party's negligence, misconduct or error.​

  • they are NOT featured on the list of excluded products below

Please kindly note that you can return your item by post or courier only AFTER return authorisation was issued.

You can return in person in our store an item bought online, however please contact us prior to coming to make sure return will go smoothly and you will receive your money back ASAP. Seldom Manager might not be present in the shop and there might be no authorised person to process your refund immediately.

Please note that there are excluded items, which you cannot return if purchased in person:

  • Items, which were discounted.

  • Items, which were damaged and you accepted them (i.e. you were aware of the faults before purchasing the item).

  • Items ordered for you (i.e. any special customised order of items we do not have in our everyday offer).

  • Items produced for you (i.e. custom stationery, business cards, etc.).

  • All of office equipment bought in person. These include, but are not limited to:

    • Shredders

    • Laminators

    • Trimmers

    • Staplers

    • Holepunchers

  • Calendars and diaries for a certain year can be returned only up till 15th of January of that year, given that it will still be within your 14 days period mentioned above. This is NOT applied to online purchases with delivery.

  • Cards for religious and national holidays and occasions such as, but not limited to:

    • Christmas

    • New Year's Day

    • Valentines Day

    • Mothering Sunday

    • Easter

    • Fathers' Day

    This point is NOT applied to online purchases with delivery. Moreover cards for birthdays, personal anniversaries, condolence cards, new baby, get well, good luck, etc. are eligible to be returned as any other non-excluded product.

  • Please note that open blisters of Ink Cartridges or Toners will NOT be accepted for returns if they are not faulty as they cannot be sold again. Therefore please be sure that cartridge or toner you bought fits into your printer. If in doubt, please get in touch with us before opening the blister.

 

Faulty, damaged or wrong items

Although we prepare all goods with great care, errors can happen. Also we acknowledge that it might happen that delivery service will not meet your expectations. We will do our best to make up for any problem. In case of any issue with our products or delivery please contact us directly by email shop@magpie-and-crow.com or phone 01620823388.

 

In case of manufacturer's error we will organise for you a repair, replacement or refund. We will pay for return postage in such case.

In case of problem caused by misconduct of delivery company, we will either refund you or post new items to you.

To process your return please have to hand the proof of purchase: receipt, confirmation of card payment or order number.
If an item was posted to you, we will ask you for photos and/or description of the damage/fault. You can send them using this link or write to us an email to:
shop@magpie-and-crow.com
Please make sure to include in your email your order number.

 

All faulty goods bought in person should be brought back to the store together with proof of purchase. Items bought online might need to be sent back on our expense.

We might ask you for the short description of the problem you encountered. If the faulty item is an Ink Cartridge, please see point below on what we might need from you. We are happy to give you a replacement or repair your product free of charge in accordance with the law of Scotland. If it is not possible, we will give you a full refund.

Please note that if we are in doubt that the product was used properly, we might need to contact the producer. Please allow 10 working days for us to consult the problem.

Returning faulty Ink Cartridges 

Please follow instructions below ONLY IF your ink cartridge is looking as expected, but it doesn't work. If your ink cartridge is crushed, has part missing or other visible defect, there is no need to follow the instruction below.

If your Ink Cartridge or Toner is not working properly then it means that your product might be faulty. In such case we will ask you to send us following documents to help us process your return faster:

  • screenshot of the error message that appears on your computer's screen when you insert the cartridge/toner,

  • photograph of your printer where its name is clearly visible,

  • photograph of all your cartridges/toners inserted to the printer,

  • photograph of the cartridge/toner that does not work inserted to the printer,

  • proof that your printer is working properly (please get in touch with us if you have any problems).

We need to show this evidence of proper use to the producer to receive a replacement. Once evidence and product are brought to our shop, we will give you a replacement or a full refund. Evidence can be sent to us on: shop@magpie-and-crow.com.

Please note policies on this page can be changed without any notice and without giving a reason.

If you have any questions regarding our policies, please contact us on 01620 82 33 88 or shop@magpie-and-crow.com
This does not affect your statutory rights. For the law please visit: www.gov.uk/accepting-returns-and-giving-refunds

Changes in our Policies

 

Date of last change made to our policies: 13/07/18

What was changed: we improved the way we handle returns of items bought in person in our store

Please note we revise and improve our policies based on the feedback of our customers, employees and members of the public as well as on advise from the government. Therefore policies published on this page can be changed and if deemed necessary, such change can be done without any notice and without giving a reason.

 

Whenever purchasing from us, you will be bound by each policy, which was provided to you for approval at final purchase step, when you tick boxes as an expression of your acceptance of our terms and conditions. Any changes done to our policies after your purchase will not have an effect on your rights and obligations unless we both agree to handle your order following amended policies.

If you would like to, you can request an email copy of our policies for your record.

If you have any questions regarding our policies, please contact us on 01620 82 33 88 or shop@magpie-and-crow.com

This does not affect your statutory rights. For the law please visit: www.gov.uk/accepting-returns-and-giving-refunds

Magpie & Crow

Address

27 Market Street

Haddington

East Lothian

EH41 3JE

Opening Hours

Mon - Fri: 9:30am - 4pm

Saturday: 10am - 4pm

Sunday: Closed

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